Obtaining approvals from clients in various stages of their projects.Managing conference calls with clients and coordination with other departments.Follow onboarding and pilot procedures.Maintain individual support to sales representative.Meet client deadlines using creative solutions. Ensure that clients are satisfied with the quality and timeliness of delivery of the content written by authors through the site. Managed clients are generally larger clients that pay a premium to receive additional or enhanced services. Build and maintain relationships with sales and managed clients. Grow the business by assisting the sales department and supporting their clients. Position Type: Full-time (part-time will also be considered) Salary: Please contact for current salary information Repetitive motions (typing, using a mouse, etc.).Long periods of sitting and computer usage.Note – This position requires the following: You will need to have availability/flexibility to work between the hours of 7am -8pm, M-F, weekends and holidays. You must have the ability to work from home (computer, reliable internet and a quiet place to work where you can take phone/zoom calls.) You must also have the ability to come into the office as required by your manager. Location/Hours:Las Vegas – This is an in-office position with opportunities to work from home. A sense of personal responsibility and ownership for all projects/tasks.Be able to work both as a team and independently.Have a passion for customer service and a positive attitude.Reliable and able to complete projects/tasks by set deadlines.Be tech savvy and able to learn new programs, websites and software quickly.Be proactive in recognizing and preventing issues before they happen.Have attention to detail and follow-through.Be able to prioritize tasks and work well under pressure.Excellent organizational and time-management skills.Excellent command of the English language both spoken and written.At least one year of experience supporting clients via phone and email (or equivalent customer service experience).Successful candidates may have the opportunity for advancement to a higher paying project once the candidate has mastered the CSS position. This role also has administrative duties. Reporting directly to the Manager of Client & Author Services, this role is responsible for providing support to our authors and clients via email, live chat and phone. This position also has an unlimited commission plan.Ĭlient and Author Services Representative Textbroker offers a full benefits package inclusive of excellent pay and benefits. Experience in collaborating across multiple departments and teams.Ability to multi-task and handle multiple accounts at once.Ability to meet daily performance and effort standardsĮxceptional communication skills – you’re a people person who loves to help other people.Excellent organizational skills and attention to detail.A background in marketing, content, and/or SEO.Coordinate with Customer Service team once onboarding is completed. Consult with clients and deliver customized solutions that guide them to success on the platform.Provide great customer service and be prepared to answer a variety of different questions and concerns.Reach out to new clients who sign up on Textbroker’s platform.This position has unlimited commission earning opportunity! The Onboarding Specialist will be responsible for assessing the needs of the new clients and leading them through the ordering process to ensure they are set up for long-term success. Create your free account now!Īs a Client Onboarding Specialist at Textbroker, you’ll have the opportunity to guide and support new clients signing up on the Textbroker platform. Writing Resources Stay on top of writing trends and improve your writing skills.Your signup article Show us your writing skills.Why write for Textbroker Thousands of content orders, flexible time management and reliable payment.Star rating and profiles How we evaluate your work and how you can increase your rating. How Textbroker works Make money writing articles in a few simple steps.Payment Good work pays off: The better you write, the more you can earn.Over 80,000 clients worldwide use Textbroker for their content marketing.Translation Service Get your message across correctly.
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